Privacy Policy - Citadel Country Spirit USA

Who we are

Suggested text: Our website address is: https://countryspiritusa.com.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Suggested text: Visitor comments may be checked through an automated spam detection service.

It is with heavy hearts that Impact Entertainment, the producers of Citadel Country Spirit USA, must share that the festival scheduled for August 2022 has been canceled.

This decision was not made lightly, but we feel it is the right choice. As a small, family-owned business that specializes in creating high-quality live events/mass gatherings, we fought simply to survive the pandemic and are unable to challenge the largest name in our industry who has chosen to host a new festival in the market on our scheduled dates. With a smaller pool of available talent to choose from due to the increased competition, we do not feel that we can meet or exceed the expectations we set for ourselves, nor those you have come to expect from this project. To those who purchased a ticket during our Early Bird pre-sale, please note that you will automatically receive a FULL REFUND to the card used to make your purchase within 14 days of this announcement.

Before we continue, we would like to take a moment to thank our sponsors, Citadel Credit Union, the Chester County Conference & Visitors Bureau, the Tri-State GMC Dealers, Boston Beer Company, Main Line Animal Rescue / PASPCA, The Ludwig’s Corner Horse Show, and those on our staff, crew, and family who have given of themselves time & time again to create a show worth attending. This is, of course, in addition to the local municipalities, community members, and public safety teams who all came together to create something spectacular. Together, we have raised over $150,000.00 for the Children’s Hospital of Philadelphia (CHOP), driven over $3 million in additional revenue to the local economy & tourism industry each year, and entertained tens of thousands of fans – all feats we are incredibly proud of.

Finally, to our fans: we truly could not have made it this far without you. It has been an amazing experience hosting so many of you over the years. Our team has made so many memories throughout the creation of this project, and we sincerely hope you were able to do the same.

We at Impact Entertainment are especially grateful to those who purchased a ticket during our Early Bird pre-sale. We know how much faith it takes to purchase early and understand that this news may come as a shock to many. While outside forces may have caused us to reevaluate the viability of this project and change our course, one thing we will never waver on is the fact that our fans are our number one priority. Should you have any issues securing your refund within the next two weeks, please contact the festival directly via our social media channels which will be monitored until every customer has been taken care of. To reiterate, you will automatically receive your refund to the card used to make your purchase; NO ACTION IS NEEDED FROM YOU AT THIS POINT.

Again, we want to thank you all for your support and understanding throughout this process.

All the best,
Impact Entertainment, Sports & Event Marketing LLC