General/FAQ

General Information for Citadel Country Spirit USA: 

  • A note for 2020 Ticket Holders: Your existing tickets will grant you access to the venue on the same day in 2021 (e.g. Friday 2020 will work for Friday 2021). If you’d prefer to redownload your tickets with the updated “headers,” you may do so using your original confirmation email from Etix. This is not necessary, however, as the barcodes did not change from year to year.
  • Citadel Country Spirit USA is proud to call Chester County, PA home.
  • The festival is located at 5 Nantmeal Rd, Glenmoore, PA 19343
  • Gates open at Noon each day.
  • This is a TICKETED event. To be on-site or to participate in any of the festival’s activities, you must purchase a ticket and enter into our secured footprint. Anyone standing near or around the venue that does not have a ticket will be escorted off-premises.
  • All persons entering the venue are subject to search. No Re-Admittance.
  • Cash and Cards will be accepted on-site, however no ATMs will be provided this yes.
  • If purchasing a Reserved Seat Ticket or Package, we will provide you with an assigned, numbered chair.
  • The Pit is STANDING ROOM ONLY.
  • If you are in the General Admission area, you may bring in a small camping chair or blanket to sit on. No chairs will be allowed that are large enough to block the view of other patrons. Chairs that are too large or that have attachable shade covering will not be allowed on the grounds. You must not take up more space than is reasonably required and you may be asked to condense your space or move to another location on the festival grounds.
  • The event will take place RAIN or SHINE. All ticket holders are subject to our ticketing policy. There are no refunds for tickets or passes purchased. As this is a festival, individual performers may change after being announced. This is not immediate grounds for any redemption of refunds or exchanges, however, the festival will do its best to accommodate.
  • We will have a variety of food and beverage options, including options to satisfy vegetarians, vegans, and those with other dietary restrictions.
  • COVID-19 is an ongoing issue around the globe. While we are doing our best to curb the spread by limiting capacity, adjusting our layout to allow fans to spread out, and increasing our sanitization stations around the venue, it is up to you to do your part as well! Get vaccinated, mind your space, and don’t come if you’re feeling sick! By entering our venue, you are releasing the Producer, Artists, and Sponsors from any liability as it relates to COVID-19.

The following items are not allowed at Citadel Country Spirit USA or on-site:

  • Backpacks and or bags larger than 12″ x 6″ x 12″
  • Reclining lounge chairs, tents, or umbrellas.
  • Pets, with the exception of service dogs
  • Video cameras, audio equipment or still photography cameras that utilize detachable lenses
  • Artificial noisemakers or laser pointers
  • Glass bottles or metal cans/containers
  • Knives
  • Guns, mace, clubs or any item determined to be a weapon by security
  • Alcoholic beverages (none allowed through gate; beverages are available for purchase on the grounds)
  • Drugs
  • Squirt guns or balloons.
  • Bicycles, skateboards, scooters
  • Solicitation materials without written permission from the event producers.
  • Ice chests or outside food and/or beverages (empty water bottles okay). 
  • Your stroller will not be permitted in the aisles, within the seat rows or directly next to the end of the rows, but it can be parked in a designated area located behind the chairs within the Reserved Seat area. You will be able to access the stroller as needed, but it is recommended that you keep all valuables with you.

Policy violators are subject to ejection.