General/FAQ - Citadel Country Spirit USA

General Information for Citadel Country Spirit USA:

A note for 2020 Ticket Holders: Your existing tickets will grant you access to the venue on the same day in 2021 (e.g. Friday 2020 will work for Friday 2021). If you’d prefer to redownload your tickets with the updated “headers,” you may do so using your original confirmation email from Etix. This is not necessary, however, as the barcodes did not change from year to year.
Citadel Country Spirit USA is proud to call Chester County, PA home.
The festival is located at 5 Nantmeal Rd, Glenmoore, PA 19343
Gates open at Noon each day.
This is a TICKETED event. To be on-site or to participate in any of the festival’s activities, you must purchase a ticket and enter into our secured footprint. Anyone standing near or around the venue that does not have a ticket will be escorted off-premises.
All persons entering the venue are subject to search. No Re-Admittance.
Cash and Cards will be accepted on-site, however no ATMs will be provided this yes.
If purchasing a Reserved Seat Ticket or Package, we will provide you with an assigned, numbered chair.
The Pit is STANDING ROOM ONLY.
If you are in the General Admission area, you may bring in a small camping chair or blanket to sit on. No chairs will be allowed that are large enough to block the view of other patrons. Chairs that are too large or that have attachable shade covering will not be allowed on the grounds. You must not take up more space than is reasonably required and you may be asked to condense your space or move to another location on the festival grounds.
The event will take place RAIN or SHINE. All ticket holders are subject to our ticketing policy. There are no refunds for tickets or passes purchased. As this is a festival, individual performers may change after being announced. This is not immediate grounds for any redemption of refunds or exchanges, however, the festival will do its best to accommodate.
We will have a variety of food and beverage options, including options to satisfy vegetarians, vegans, and those with other dietary restrictions.
COVID-19 is an ongoing issue around the globe. While we are doing our best to curb the spread by limiting capacity, adjusting our layout to allow fans to spread out, and increasing our sanitization stations around the venue, it is up to you to do your part as well! Get vaccinated, mind your space, and don’t come if you’re feeling sick! By entering our venue, you are releasing the Producer, Artists, and Sponsors from any liability as it relates to COVID-19.

The following items are not allowed at Citadel Country Spirit USA or on-site:

Backpacks and or bags larger than 12″ x 6″ x 12″
Reclining lounge chairs, tents, or umbrellas.
Pets, with the exception of service dogs
Video cameras, audio equipment or still photography cameras that utilize detachable lenses
Artificial noisemakers or laser pointers
Glass bottles or metal cans/containers
Knives
Guns, mace, clubs or any item determined to be a weapon by security
Alcoholic beverages (none allowed through gate; beverages are available for purchase on the grounds)
Drugs
Squirt guns or balloons.
Bicycles, skateboards, scooters
Solicitation materials without written permission from the event producers.
Ice chests or outside food and/or beverages (empty water bottles okay).
Your stroller will not be permitted in the aisles, within the seat rows or directly next to the end of the rows, but it can be parked in a designated area located behind the chairs within the Reserved Seat area. You will be able to access the stroller as needed, but it is recommended that you keep all valuables with you.

Policy violators are subject to ejection.

It is with heavy hearts that Impact Entertainment, the producers of Citadel Country Spirit USA, must share that the festival scheduled for August 2022 has been canceled.

This decision was not made lightly, but we feel it is the right choice. As a small, family-owned business that specializes in creating high-quality live events/mass gatherings, we fought simply to survive the pandemic and are unable to challenge the largest name in our industry who has chosen to host a new festival in the market on our scheduled dates. With a smaller pool of available talent to choose from due to the increased competition, we do not feel that we can meet or exceed the expectations we set for ourselves, nor those you have come to expect from this project. To those who purchased a ticket during our Early Bird pre-sale, please note that you will automatically receive a FULL REFUND to the card used to make your purchase within 14 days of this announcement.

Before we continue, we would like to take a moment to thank our sponsors, Citadel Credit Union, the Chester County Conference & Visitors Bureau, the Tri-State GMC Dealers, Boston Beer Company, Main Line Animal Rescue / PASPCA, The Ludwig’s Corner Horse Show, and those on our staff, crew, and family who have given of themselves time & time again to create a show worth attending. This is, of course, in addition to the local municipalities, community members, and public safety teams who all came together to create something spectacular. Together, we have raised over $150,000.00 for the Children’s Hospital of Philadelphia (CHOP), driven over $3 million in additional revenue to the local economy & tourism industry each year, and entertained tens of thousands of fans – all feats we are incredibly proud of.

Finally, to our fans: we truly could not have made it this far without you. It has been an amazing experience hosting so many of you over the years. Our team has made so many memories throughout the creation of this project, and we sincerely hope you were able to do the same.

We at Impact Entertainment are especially grateful to those who purchased a ticket during our Early Bird pre-sale. We know how much faith it takes to purchase early and understand that this news may come as a shock to many. While outside forces may have caused us to reevaluate the viability of this project and change our course, one thing we will never waver on is the fact that our fans are our number one priority. Should you have any issues securing your refund within the next two weeks, please contact the festival directly via our social media channels which will be monitored until every customer has been taken care of. To reiterate, you will automatically receive your refund to the card used to make your purchase; NO ACTION IS NEEDED FROM YOU AT THIS POINT.

Again, we want to thank you all for your support and understanding throughout this process.

All the best,
Impact Entertainment, Sports & Event Marketing LLC